返品手続きページの操作ができない場合や、クロックスより返品手続きのメールが届かない場合等は、クロックス カスタマーサポート（フリーダイヤル0120-55-9694） へお問い合わせください。
これらの利用規定は、Crocs Japanが提供するオンラインのカスタマー・レーティングおよびレビュー・サービス（「CRRサービス」）に関する行動基準を規定するものです。 Crocs Japanのプライバシー方針とこれらご利用規定との間に矛盾が生じた場合は、CRR Serviceに関してはこれらご利用規定が優先します。
あなたが上述の表明・保証規定に違反、またはその他の法規制に違反、あるいは第三者の権利を侵害したために、請求、要求、（直接的・間接的を問わず）損害賠償の訴えが生じた場合は、その種類や性質、知っていたかどうかにかかわらず、妥当な金額の弁護士料金を含め、あなたはCrocs Japan（およびそのオフィサーや役員、代理人、子会社、合弁、従業員、Bazaarvoice, Inc.を含め［ただしそれに限らない］、サードパーティのサービスプロバイダ）を損害から守り、補償することとします。
あなたが提出したコンテンツは全て、Crocs Japanがその単独裁量に基づいて使用できます。 Crocs Japanは、Crocs Japanのウェブサイト上にて、Crocs Japanの単独裁量においてコンテンツ・ガイドラインまたはこの利用規定のその他の条項に違反するとみなしたコンテンツを変更、要約、削除する権利を有します。 Crocs Japanは、あなたが、提出したコンテンツをCrocs Japanを通して編集あるいは削除する請求権を保証するものではありません。 レーティングとコメントは通常、2～4営業日以内に掲載されます。 ただし、Crocs Japanは、いかなるコンテンツも理由を問わず掲載を拒否、あるいは削除する権利を有します。 あなたは、Crocs Japanでなく、あなたが、自分の提出したコンテンツに責任を負うものであることを認めます。 あなたが提出したいかなるコンテンツに対してもCrocs Japanやその代理人、子会社、系列会社、パートナー、またはサードパーティのサービスプロバイダ、およびそれぞれの役員やオフィサー、従業員は守秘義務を負うものではありません。
Effective Date of this version: May 1, 2013
What Type of Information Does Crocs Collect?
More Information On “First Party” Advertising
Cookies Delivered by Third Parties
Our Use of Your Information
Steps We Take to Safeguard your Information
How Does Crocs Share the Information it Receives?
Links to Other Sites
Accessing and Updating Your Information
A Special Note About Children’s Privacy
Transfer of Data Abroad
Contacting Crocs with Questions or Comments
The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through this Website that does not, in and of itself, identify you personally. One example of AAI is your IP address.
The term “Content” refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.
The terms “Crocs,” “we,” “us,” and “our” refer to Crocs Retail, Inc.
The term “Feedback” refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.
The terms “Personally Identifiable Information” and “PII” means information about you that could permit one to identify or contact you. Examples of PI include your name, address, and email address.
The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available on our Website to others. Examples of User-Generated Content are information you provide as part of a product review and comments you make in response to a blog post.
The term “Website” ” refers to crocs.com, including the Crocs online store, which is owned and operated by Crocs Retail, Inc.
We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” (which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.
Information You Manually Provide. We collect the information, including PII, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on our Website by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking the third-party platform to send us information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. It typically includes your IP address, the address of the web page you were visiting when you accessed our Website, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the Content and functionality of this Website, and to better understand and serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information from your mobile or tablet device. Likewise, if you download one of our mobile or tablet applications or access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, the type of mobile or tablet Internet browsers you use, and information about the way you use our mobile or tablet application.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.
First-party advertising works this way: When you visit our Website, we may deliver a cookie to your browser. When you leave our Website and travel elsewhere on the Internet, we may use the cookie to recognize you as someone who has visited our Website, to assume that you are interested in our products, and to deliver an advertisement to you that promotes our products. Although we may work with a vendor to deliver and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognize you as someone who may be interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by clicking here . When you do, we will deliver an “opt-out” cookie to your browser. When you visit our Website in the future, the opt-out cookie will tell us that you have opted out of Crocs’ cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different than third-party cookies. Third-party cookies track your online behaviors across nonaffiliated websites for the purpose of delivering targeted advertisements not only for Crocs but for a variety of other companies. To learn more about online behavioral advertising and the choices you have about the delivery of third-party cookies, read the next section.
In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Website or on other websites.
You have choices about the collection of information by third parties on our Website. For example, if you don’t want information about your visit to our Website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Crocs.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to our Website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our Website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
Generally, we use the information we collect through our Website:
More information on how we use PII collected as part of a contest or promotion. When you enter a contest or other promotion, we may ask you for certain PII to administer the contest, send you promotional emails, notify winners and make the winners’ list publicly available (pursuant to applicable law). Your consent to such promotional use and disclosure of this information generally is a condition of your participation. In cases where the contest or promotional offer is co-branded with or sponsored by another party, we may share your information with that party. Entering such contests and providing the required PII is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
You have choices about what information we collect and how we use and share it. We try to make these choices available in a meaningful way and many of them are described elsewhere in this Policy. Here are some of your choices:
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website in accordance with applicable legislation and regulations. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it.
Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your PII will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of PII contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.
Crocs may share the AAI and/or PII submitted on or through this Website in the following ways:
Third–Party Service Providers. Crocs shares information collected through this Website with third-party service providers who act for or on its behalf. For example, we may use third-party vendors to design, operate, and/or host our Website; to conduct surveys; and to help us with our promotional efforts. These third parties may need information about you to perform their functions. Typically, third-party service providers who receive PII are bound by contract to use it only on our behalf. However, some of our service providers, such as our advertising partners, are permitted to collect AAI through our Website and use that AAI in connection with providing services to nonaffiliated third parties. For more information about behavioral advertising, see the “Cookies Delivered by Third Parties” section above.
Third-Party Social Media Platforms. We may provide functionality on our Website that allows you to automatically post information about the actions you take on our Website to a third-party social media platform. If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the items you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on our Website with an account on a third-party social media platform, we may share the information in your profile with that third-party platform.
Affiliates and Subsidiaries. We may share your information with our affiliates and subsidiaries for their own marketing purposes. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in” as required by applicable law.
Business Partners. From time to time, we may share your information with selected third parties (other than our service providers, affiliates, or subsidiaries) for their own marketing purposes. For example, in cases where a contest or promotional offer is co-branded with or sponsored by another party, your participation may be conditioned on our ability to share your information with that party. In such circumstances, if you do not want us to share your information with our co-sponsor, you should not participate in the contest or promotion.
Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your information. In such cases, we will take reasonable measures to protect the information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the information.
Business Transfers. We may transfer the information you submit on or through our Website to any organization that acquires or merges with us.
Compliance With Laws and Protection of Our Rights and the Rights of Others. Crocs may be obligated to cooperate with various law enforcement inquiries. Crocs reserves the right to share or transfer your information to comply with a legal requirement and to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
As Described in a Privacy Notice. We reserve the right to disclose your information as described in any privacy notice posted on a page of our Website where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that privacy notice.
You always have the opportunity to review and change the information you provide to us by logging into the Website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.
You must be at least 13 years old to have our permission to use this Website, and at least 18 years old to register on our site or make any purchases in our online store. We do not knowingly collect, use or disclose PII about visitors under 13 years of age. If you are under the age of 13, you can use this service only in conjunction with your parent’s or guardian’s permission.
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the information we have collected from you in new or different ways. We will do this by sending you a notice by email at the last email address you provided us, asking you to agree to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your PII from our databases to avoid using your information in ways to which you have not consented.
You may also contact us at:
Crocs Retail, Inc.
7477 East Dry Creek Parkway
Niwot, CO 80503
We always enjoy hearing from you and appreciate your business.